Plains.io (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing automation platform. By signing up for or using Plains.io, you consent to the practices described herein.
Contact Information: When you (or your customers) sign up to send SMS, email, or voicemail campaigns, you supply names, email addresses, phone numbers, and any other fields you choose to collect (e.g., business name, address).Account Credentials: Username, password, and any security questions/answers you set up to access your Plains.io dashboard.Billing Information: Payment method details (e.g., credit card number, billing address) if you subscribe to a paid Plains.io plan.
Usage Data: IP address, browser type, operating system, device identifiers, pages visited within Plains.io, time stamps of actions, and clickstream data.Analytics & Cookies: We use cookies and similar tracking technologies to understand how you interact with our platform. You can disable cookies via your browser settings, but some features may not function properly without them.
We use the information we collect to:
Provide & Maintain ServicesDeliver SMS, email, and voicemail campaigns to your opted-in recipients.Authenticate and manage your account.Process billing and payments.Improve & PersonalizeAnalyze usage trends to optimize our user interface and feature set.Tailor messaging recommendations (for example, suggesting optimal send times or subject lines).CommunicateSend you transactional messages (e.g., account confirmations, billing receipts, service notices).Respond to your customer support inquiries.Send you marketing communications about new features or promotions (you can opt out at any time).Compliance & SecurityMonitor for fraudulent or unauthorized activity.Comply with legal obligations (e.g., tax reporting, legal process, regulatory requests).
We do not sell, rent, or trade personal data to third parties for their own marketing purposes.
To provide and improve Plains.io, we rely on certain third-party vendors, including:
Lead Connector (White-Labeled): Plains.io is built upon and powered by Lead Connector’s infrastructure. Lead Connector processes data on our behalf under a confidentiality agreement. Their security practices ensure campaign delivery, analytics, and data storage.Payment Processors: We partner with payment processors (e.g., Stripe, PayPal) to handle subscription billing. They receive only the payment data necessary to complete your transaction.Cloud Hosting & Infrastructure Providers: We store and host data on secure servers provided by industry-leading cloud vendors.
All third-party providers are contractually prohibited from using your personal data for any purpose other than to provide their services to Plains.io.
We may disclose information if required to do so by law or in response to valid legal processes (e.g., subpoenas, court orders). We may also share data when we believe it’s necessary to:
Prevent or investigate fraud, security breaches, or other illegal activities.Protect the rights, safety, or property of Plains.io, our users, or the public.
Account Data: We retain your account and billing information for as long as your account remains active. Once you close your account, we retain personal data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.Campaign & Contact Data: We store your campaign content, contact lists, and message reports until you delete them. You can export or delete your data at any time from your Plains.io dashboard.Logs & Backups: Certain usage logs and backups may be retained for up to 18 months for troubleshooting, analytics, and compliance purposes. After that period, we anonymize or delete them.
We employ administrative, technical, and physical safeguards to protect your information:
Encryption: Data in transit is protected with TLS/SSL. Sensitive data (such as passwords) is stored in encrypted form.Access Controls: Only authorized employees and contractors have access to production data, and access is restricted on a need-to-know basis.Monitoring & Auditing: We monitor systems for suspicious activity and conduct periodic security audits.Data Breach Response: In the event of a data breach affecting your personal data, we will notify you within 72 hours of discovery, as required by law.
Marketing Emails: You can unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any promotional message or by contacting us directly at support@plains.io.Transactional Emails & Notices: You cannot opt out of required service-related emails (e.g., password resets, billing notices).
Access: You may review and update personal information in your Plains.io account settings.Correction: If any personal data we hold is inaccurate or incomplete, you can update it within your dashboard or contact us at support@plains.io.Deletion: You can request deletion of your account and associated data by contacting us at support@plains.io. Once confirmed, we will delete your account and related personal data within 30 days, except for records we must retain to comply with legal obligations.
You can adjust your browser settings to refuse or delete cookies. However, disabling cookies may prevent you from using certain features of Plains.io.
Plains.io is not intended for children under 16 years of age. We do not knowingly collect or maintain personally identifiable information from anyone under 16. If you believe we have inadvertently collected information from a child under 16, please contact us at
, and we will promptly delete that data.
By using Plains.io, you acknowledge that your data may be transferred to—and processed in—the United States or other countries where our service providers operate. Data protection laws in those jurisdictions may differ from your home country. We implement appropriate safeguards (such as standard contractual clauses) to ensure that international transfers comply with applicable laws.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes:
We will revise the “Last Updated” date at the top.If the changes are significant, we will send a notification to the primary email address on file or display a prominent notice within the Plains.io dashboard.
Your continued use of Plains.io after any revisions constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email
:
Mailing Address
:
Plains.io, LLC
1234 Marketing Lane
Minot, ND 58701
United States
Key Takeaways
We collect only the information necessary to provide and improve Plains.io.We do not sell or rent personal data.We partner with Lead Connector (white-labeled) and other trusted vendors to power our platform; those providers process data on our behalf under strict confidentiality agreements.You retain the right to access, correct, or delete your personal information at any time.
By using Plains.io, you acknowledge that you have read, understood, and agreed to this Privacy Policy.